Know someone who needs support but don’t know how to help? Encourage them to call 2-1-1.
Just like calling 9-1-1 in an emergency, 2-1-1 is a three-digit helpline that connects anyone with local support and resources. Professionals are trained to quickly assess a caller’s needs and identify the best solution. 2-1-1 is free, confidential, and available any time.
Callers can find information including:
- Rent assistance
- Food pantries
- Affordable housing
- Utility assistance
- Health and mental health resources
- Child care and after-school programs
- Elderly care
- Job training programs
- Legal services
- Crisis intervention
- Disability services
- Volunteer opportunities
- AND MORE
In times of disaster, 2-1-1 gives accurate and timely information, as well as referrals to disaster recovery services. 2-1-1 also identifies gaps in health and human services and helps our community with resource planning.
Call 2-1-1, visit www.211Iowa.org or text your ZIP code to 898211.
Top needs of callers in 2016
- Tax preparation assistance
- Rent payment assistance
- Holiday programs
- Family crisis shelters
- Utility service payment assistance
Frequently Asked Questions about 2-1-1
Is there a cost for dialing 2-1-1?
Calling 2-1-1 from a landline is free. Most cell phone carriers have made 2-1-1 calling available to their customers. Organizations and hospitals have to incorporate 2-1-1 into their phone system, or you can dial 515-246-6555 to reach 2-1-1.
Who is listed in the 2-1-1 Iowa Database?
To be listed, nonprofits and government agencies must meet set criteria, and provide free or subsidized health and human services to Iowa residents. For-profit organizations providing a unique service may be included.
What if a caller doesn’t speak English?
2-1-1 call centers have access to a Language Line that provides interpretation services in 170+ languages at any time.
Will the call be confidential?
All information provided is confidential. A call specialist will ask for a ZIP code to locate services closest to the home of the person in need. The specialist may ask for additional information, but a caller is never required to share identifying information.
Can I access 2-1-1 anywhere?
2-1-1 is available nationwide. Visit 211.org and search by ZIP code, city or state. Or call 2-1-1 and ask your local representative to find the number for 2-1-1 in another area. In Iowa, visit www.211Iowa.org or text your ZIP code to 898211.