Know someone who needs support but don’t know how to help? Encourage them to call 2-1-1.


Just like calling 9-1-1 in an emergency, 2-1-1 is a three-digit helpline that connects anyone with local support and resources. Professionals are trained to quickly assess a caller’s needs and identify the best solution. 2-1-1 is free, confidential, and available any time.

Callers can find information including:2-1-1 Logo + tagline 2017-1.png

  • Rent assistance
  • Food pantries
  • Affordable housing
  • Utility assistance
  • Health and mental health resources
  • Child care and after-school programs
  • Elderly care
  • Job training programs
  • Legal services
  • Crisis intervention
  • Disability services
  • Volunteer opportunities

In times of disaster, 2-1-1 gives accurate and timely information, as well as referrals to disaster recovery services. 2-1-1 also identifies gaps in health and human services and helps our community with resource planning.

Call 2-1-1, visit or text your ZIP code to 898211. 

Top needs of callers in 2016

  • Tax preparation assistance
  • Rent payment assistance
  • Holiday programs
  • Family crisis shelters
  • Utility service payment assistance

 Take action to support 2-1-1

  • Share 2-1-1 with those who need support and agencies who serve clients.
  • Share information about your service with 2-1-1.
  • Ask for a presentation or material on 2-1-1 for staff or clients.
  • Call 2-1-1 for support when you need it.

Connect with 2-1-1

Contact Melissa to request a presentation or materials, or download the following materials: 

Frequently Asked Questions about 2-1-1

Is there a cost for dialing 2-1-1?
Calling 2-1-1 from a landline is free. Most cell phone carriers have made 2-1-1 calling available to their customers. Organizations and hospitals have to incorporate 2-1-1 into their phone system, or you can dial 515-246-6555 to reach 2-1-1.

Who is listed in the 2-1-1 Iowa Database?
To be listed, nonprofits and government agencies must meet set criteria, and provide free or subsidized health and human services to Iowa residents. For-profit organizations providing a unique service may be included.

What if a caller doesn’t speak English?
2-1-1 call centers have access to a Language Line that provides interpretation services in 170+ languages at any time.

Will the call be confidential?
All information provided is confidential. A call specialist will ask for a ZIP code to locate services closest to the home of the person in need. The specialist may ask for additional information, but a caller is never required to share identifying information.

Can I access 2-1-1 anywhere?
2-1-1 is available nationwide. Visit and search by ZIP code, city or state. Or call 2-1-1 and ask your local representative to find the number for 2-1-1 in another area. In Iowa, visit or text your ZIP code to 898211.